Introduction
These Terms and Conditions govern the provision of spa services offered by Frösö Park Hotel, located at Cronstads väg 2, SE 832 56, Frösön. By booking a service, you agree to be bound by these Terms, including our Privacy Policy.
Services
We offer a variety of spa services, including but not limited to massages, facials, and body treatments. Detailed descriptions and pricing for these services are available on our website and at our spa reception.
Gym
Access to the Frösö Park Hotel gym is included with your spa entry fee. Guests may utilize the gym facilities before or after their spa visit. The gym operates daily from 06:00 to 00:00*. Separate gym access can also be purchased on-site. Please note that entry to the gym alone does not grant access to the spa area.
*We reserve the right to reserve or book portions or the entirety of the gym for events or group activities, which may include offerings such as yoga sessions or fitness classes for private or conference groups.
Booking and Cancellation
- Bookings can be made online, over the phone, or in person.
- We cannot guarantee a specific therapist or their gender at the time of booking. If you have any preferences, we recommend notifying us as early as possible, ideally during the booking process.
- To secure a booking, you may be required to provide a deposit or credit card details.
- Cancellations must be made at least 24 hours prior to the scheduled appointment to avoid a cancellation fee.
- Late cancellations or no-shows will incur a fee based on the full service price.
- A valid medical certificate or doctor's note may exempt you from the late cancellation fee if submitted.
Pricing and Payment
- Prices are listed in Swedish Krona (SEK) and include all applicable taxes.
- Payment is due at the time of service. We accept credit and debit cards.
- Frösö Park Hotel is a cashless business and does not accept cash in any form as payment.
- Guests staying at Frösö Park Hotel may charge expenses to their room if their reservation includes this service.
Client Responsibilities
- Please inform us of any health conditions, allergies, or injuries that may affect your service when making your booking. We will request your consent to process such data.
- Individuals under the age of 18 must be accompanied by an adult.
- We maintain a dress code at the spa, permitting only the bathrobe, slippers, and towel provided by the spa. All guests must be appropriately attired to gain access to the spa, and guests are required to bring their own swimwear and workout clothes.
- Phones are permitted in the spa areas for personal use, including taking photos of yourself and the spa facilities. However, taking photos of other guests or using your phone in a manner that may disturb their spa experience is strictly prohibited. We kindly ask that all phones be kept on silent mode; if you need to make a call, please do so in a location where it will not disrupt others. If necessary, reception can store your phone during your visit.
Children
- Opening hours for children aged 4-12 are specified during the spa’s regular operating hours.
- Children under the age of 4 are not permitted to visit the spa or enter any areas within the spa premises.
- Safety equipment, such as flotation aids (e.g., water wings), is allowed for children in the pools, but toys and other swimming equipment intended for play are not permitted.
Health and Safety
We adhere to strict hygiene and sanitation standards. Our staff are trained and certified in accordance with Swedish health regulations.
Limitation of Liability
We are not liable for any loss or damage to personal belongings. While we take utmost care to ensure the safety and well-being of our clients, we are not liable for any adverse reactions to treatments, except in cases of negligence on our part.
Data Protection
In compliance with applicable data protection laws, all client information collected by us will be kept confidential and used solely for the purpose of providing and improving our services. We process personal data for your spa services based on your consent and in line with the information provided with the consent. For more information about how we process personal data, please refer to the Strawberry Data Protection Declaration .
Changes to Terms and Conditions
We reserve the right to amend these Terms at any time. The most current version will always be posted on our website.
Contact Information
For any queries or concerns regarding our spa services or these Terms, please contact our spa manager and spa team at spa@frosoparkhotel.se.